Frequently Asked Questions
Frequently Asked Questions
Do I need an account to place an order?
No. You may check out as a guest. Creating an account can make it easier to review orders and manage your details.
Which payment methods do you accept?
Available payment methods are displayed securely at checkout. Your order is confirmed only after the selected payment method is successfully completed or authorised.
Can I modify or cancel an order?
Contact customer care within 24 hours of placing your order. Once production or dispatch has started, changes and cancellations may not be possible.
How do I select the correct size?
Use the size chart shown on the relevant product page and compare it with your body measurements. If you are between sizes or need guidance, contact customer care before placing your order.
Is custom sizing available?
Custom sizing is available only where it is stated on the product page. Please contact customer care before ordering because customised pieces may have different timelines and return eligibility.
Will the colour look exactly the same as it does on screen?
We aim to present colours and details accurately. Slight differences may occur because of lighting, photography and screen settings. Handcrafted details may also show minor natural variations.
What is included with each outfit?
The product page will clearly list every included component. Styling pieces or accessories shown in campaign imagery are not included unless specifically stated.
How long does production take?
Production and dispatch timelines vary by product. The applicable estimate will be shown on each product page. Delivery time begins after dispatch.
How much is delivery?
Delivery within Pakistan is free. International delivery charges are calculated by destination and packed weight and are shown at checkout.
How long does delivery take?
Pakistan delivery is normally 3–5 business days after dispatch. Selected international destinations are normally 5–8 business days after dispatch, subject to courier and customs processing.
Will I pay customs or import duties?
International orders may be subject to duties, taxes or customs charges imposed by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping fee.
How will I track my order?
Tracking details will be shared by email or SMS after dispatch. Please allow time for the courier status to update.
What if my item arrives damaged, defective or incorrect?
Contact us promptly and within the period stated in our Return and Refund Policy. Keep the original packaging and share your order number, clear photographs and a short unboxing video so our team can review the case.
How can I contact Meherwa?
Email meherwaofficial@gmail.com. We aim to respond within 24 business hours.