Returns and Exchange Policy
We take care over every Meherwa piece and hope you love your order. Please read this policy before you buy.
What we do not offer
- We do not accept returns or exchanges for personal preference, such as a change of mind or liking the colour, fit or style less than expected.
- We do not offer cash refunds or a money-back guarantee on purchased items.
- Sale items cannot be exchanged or returned.
Faulty items If your piece has a fault in quality or workmanship, contact us within 7 days of delivery with your order number and clear photos. Our quality team will review your query and get back to you.
If a major fault is confirmed, we may offer an exchange or store credit for a future purchase.
The item must be returned in its original form. For any exchange, please keep your invoice or order confirmation email, as we will ask for it.
Store credit
- Approved store credit is issued within 14 working days of approval.
- If a payment is ever reversed to your bank, the time it takes to show in your account depends on your bank or payment gateway and is outside our control.
- Store credit can only be used on our website.
- Delivery charges are not covered by store credit, discount vouchers or promo codes.
- Delivery charges are non-refundable on returns and exchanges.
Cancellations
- You can cancel an order within 24 hours of placing it.
- Cancelled orders are refunded as store credit.
- We may cancel an order if the item is out of stock, there was a pricing error, or the payment was declined by your bank.
