Shipping policy
SHIPPING & DELIVERY POLICY
ORDER PROCESSING AND PRODUCTION
Order processing or production time is separate from courier delivery time. The estimated dispatch or production timeline for each article will be stated on its product page or order confirmation. Ready-to-Ship and Made-to-Order articles may have different timelines. Orders containing products with different dispatch dates may be shipped together according to the longest stated timeline unless Meherwa confirms otherwise.
PAKISTAN DELIVERY
Meherwa currently offers free standard delivery within Pakistan. The estimated courier delivery time is 3–5 business days after dispatch. Remote locations, weather, public holidays, launch periods and courier disruptions may require additional time.
INTERNATIONAL DELIVERY
Meherwa currently ships to the United Arab Emirates, United Kingdom, United States and Canada through DHL Express or another suitable tracked courier. International shipping charges are calculated at checkout according to destination and packed shipment weight. The estimated courier delivery time is 5–8 business days after dispatch. Customs clearance, destination-country controls, remote-area delivery and events outside Meherwa’s control may cause delays.
TRACKING
Once an order is dispatched, tracking information will be sent to the email address or telephone number provided at checkout. Customers are responsible for monitoring tracking and responding promptly to courier or customs requests.
CUSTOMS DUTIES AND TAXES
International prices and shipping charges do not include destination-country customs duties, import taxes, brokerage charges or other government fees unless checkout expressly states otherwise. These charges are assessed by local authorities and are the customer’s responsibility. Meherwa will declare the correct description and commercial value and cannot mark commercial orders as gifts or undervalue shipments.
ADDRESS AND CONTACT DETAILS
Customers must provide a complete and accurate delivery address, email address and reachable telephone number. Address changes may be requested within 24 hours of ordering but can only be accepted before processing or dispatch begins. Meherwa is not responsible for delays or additional charges caused by incomplete or incorrect customer information.
DELIVERY ATTEMPTS, REFUSAL AND RETURN TO SENDER
The customer is responsible for accepting delivery and paying any applicable destination charges. If a shipment is refused, remains unclaimed or is returned because duties were not paid or customer details were incorrect, any original shipping, return shipping, customs or handling costs may be deducted from any amount otherwise eligible for refund. Made-to-order or customised products remain subject to the Returns, Exchanges & Cancellations Policy.
DAMAGED OR MISSING SHIPMENTS
If a parcel arrives visibly damaged, retain all packaging and contact Meherwa within 48 hours with the order number, photographs and an unboxing video. If tracking shows delivery but the parcel cannot be located, contact the courier and Meherwa promptly so an investigation can be opened. Courier investigations and claims are subject to the carrier’s timelines.
DELAYS
Delivery dates are estimates and are not guaranteed. Meherwa will make reasonable efforts to communicate material delays, but is not responsible for delays caused by customs, courier operations, weather, public holidays, strikes, force majeure or inaccurate customer information.
CONTACT
Email: meherwaofficial@gmail.com
WhatsApp: +92 333 4692050