Refund policy
RETURNS, EXCHANGES & CANCELLATIONS
Every Meherwa piece is carefully inspected before dispatch. Because many of our garments are handcrafted or produced to order, the following conditions apply.
READY-TO-WEAR EXCHANGES — PAKISTAN
Products specifically marked Ready-to-Wear may be requested for a size exchange within 7 calendar days of delivery, subject to stock availability. The item must be unworn, unwashed, unaltered and unused, with all original tags and packaging intact. For a change-of-size exchange, the customer is responsible for return and re-delivery charges.
MADE-TO-ORDER, CUSTOMISED, FORMAL AND BRIDAL PIECES
Made-to-order, customised, altered, formal and bridal pieces cannot be returned, exchanged or refunded for change of mind, sizing preference or colour preference once production has begun.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please contact us within 48 hours of delivery at meherwaofficial@gmail.com with your order number, clear photographs and an unboxing video showing the item and original packaging. After verification, Meherwa will arrange an appropriate repair, replacement, exchange, store credit or refund. Where Meherwa confirms a defect or dispatch error, reasonable return and replacement shipping will be covered by Meherwa.
INTERNATIONAL ORDERS
International orders are final sale except for a verified damaged, defective or incorrect item, or where applicable law requires otherwise. Customers must contact us before returning an item. Unauthorised returns will not be accepted. Customs duties, taxes, brokerage fees and original shipping charges are non-refundable unless required by applicable law.
SALE AND PROMOTIONAL ITEMS
Sale, discounted and promotional items are final sale and are not eligible for return or exchange, except where the item is verified as damaged, defective or incorrect, or where applicable law requires otherwise.
ORDER CANCELLATIONS AND CHANGES
A cancellation or order-change request may be submitted within 24 hours of placing the order. Approval is possible only if payment, production, alteration, processing or dispatch has not begun. After production or processing starts, the order cannot be cancelled or changed. Approved non-defect cancellations may be issued as store credit. Refunds will be provided where required by law.
RETURN CONDITIONS
Items showing wear, washing, fragrance, makeup, damage, alteration, missing tags or incomplete packaging will not be accepted. Approved items must be returned using the instructions supplied by Meherwa. Meherwa is not responsible for a return parcel until it reaches the approved return address.
HANDCRAFT AND COLOUR VARIATIONS
Minor variations in embroidery, handwork, dye lots, texture and measurements are inherent to handcrafted garments and are not considered defects. Colours may also vary slightly because of lighting and screen settings.
MANDATORY CONSUMER RIGHTS
Nothing in this policy limits any consumer right that cannot lawfully be excluded. Where applicable law provides additional cancellation or return rights for eligible non-customised goods, Meherwa will comply with those requirements.
CONTACT
Email: meherwaofficial@gmail.com
WhatsApp: +92 333 4692050